Our strategy consulting services specialize in facilitating the seamless migration of telecom providers to cloud-native infrastructure while also guiding them through digital transformation initiatives aimed at modernizing infrastructure, processes, and services. Our team has extensive knowledge and expertise in recent telecom standard products and technologies from leading providers like Oracle, Ericsson, and Huawei. We conduct in-depth analyses of existing systems, meticulously studying every aspect of the telecom provider's operations to identify areas ripe for improvement and optimization. Through collaborative engagement with stakeholders, we propose innovative solutions tailored to meet the unique needs and challenges of the provider's automation processes. Additionally, our consultants work within a governance model to collaborate with system integrators (SIs), reviewing and qualifying deliverables to ensure high standards. We also assist telecom providers in innovating and differentiating their product and service offerings by analyzing market trends, customer preferences, and competitive dynamics.
Streamlined Automation Processes: Our solutions streamline automation processes, reducing manual intervention and improving operational efficiency.
Scalability and Flexibility: By migrating to cloud-native infrastructure, the telecom provider gains the scalability and flexibility needed to adapt to changing business requirements and market dynamics.
Cost Savings: Our cost-effective solutions help minimize operational expenses while maximizing ROI, ensuring long-term sustainability and profitability.
Enhanced Customer Experience: Improved automation processes translate to faster response times, higher service availability, and ultimately, enhanced customer satisfaction.
Our consultants conduct a thorough examination of the telecom provider's existing systems, processes, and infrastructure to gain a deep understanding of their current state.
We pinpoint pain points and inefficiencies within the automation processes, addressing bottlenecks that hinder productivity and inhibit scalability.
Working closely with stakeholders, we define clear and concise requirements for automation, ensuring alignment with business objectives and regulatory requirements.
Leveraging our expertise in cloud technologies, we develop a robust migration strategy tailored to the telecom provider's needs, emphasizing scalability, resilience, and cost-effectiveness.
Based on our analysis and requirement gathering, we propose innovative solutions designed to streamline automation processes, enhance operational efficiency, and drive business growth.
We provide ongoing support throughout the implementation phase, guiding the telecom provider through the deployment of new automation solutions and ensuring a smooth transition to cloud-native infrastructure.
Our engagement doesn't end with implementation. We work collaboratively with the provider to monitor performance, identify areas for further optimization, and drive continuous improvement initiatives.
Strategy consulting for a telecom provider
Our customer has been facing significant challenges with their legacy billing platform, which has reached its end-of-life stage. The issues include managing an outdated billing system, a lack of business process documentation, and insufficient expertise to customize the system for new features or to resolve existing problems. As a result, there has been an increased reliance on manual billing tasks. Recognizing the limitations and high costs associated with upgrading the aging system, the customer decided to explore two options: • Upgrade the current platform to the latest version, while documenting the impacts of the upgrade. • Replace the existing system with a new billing solution. To determine the best course of action, the customer engaged us as their strategic consulting partner. We conducted a thorough evaluation of the existing billing solution and provided the crucial insights needed for an informed decision.
Problem Statements
The existing billing process involves an excessive number of manual billing operational activities.
Manual generation of orders in CRM and integration with the billing system
Lack of integration of customer/account creation and hierarchy setup between CRM and the Billing system
Billing Operations team manually enhances the Invoice files for customers
Business Outcomes
Understand and document the logical and technical architecture of the existing Billing System
Provide the As-Is Business Processes and their flows.
Provide the list of interfaces that are currently in place.
List the pain points of the existing billing system.
Provide high level billing requirements.
Impacts of upgrading the billing system.
Implementation plan and cost for suggested SaaS based billing platform.
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