Operations Framework
- Solutions
- >
- Operations Framework
The Operations Management Framework is a powerful tool that empowers operations engineers with improved integration with underlying systems like Oracle BRM and ECE. By providing a user-friendly interface and automating key tasks such as billing, data reconciliation, and issue resolution, the framework enables operations engineers to effectively manage telecommunications operations and deliver superior service to customers.
Business Objectives
-
Improved Operational Quality
-
Reduced Cost of Operations
-
Low Dependency on Skilled Resources
-
Reduced Time to Market
Traditional
Operation Management Framework
Quality is highly dependent on the resources present in the shift.
Unified, consolidated product to bring all operations into one place. Any user can easily operate it.
Dependency on manual scripts and workbooks Dependency on manual scripts and workbooks.
Auto-healing, digitally guided journeys allow the user to operate with ease.Identify any revenue leakage or proactive issues to avoid BusinessContinuity issues, improved Auditing using Digital activity history.
Traditional
Operation Management Framework
High operational cost due to the multi-skilled resources required and the need the need to perform too many manual tasks.
The operational cost will be reduced by 50%, with an overall reduction in the TCO.
Traditional
Operation Management Framework
Highly skilled resources required on BRM, ECE expertise.
Reduce dependency on highly skilled resources, any technical resource with basic functional knowledge can be trained within few weeks.
Traditional
Operation Management Framework
Low adaptations of the latest technologies and manual deployment & operations leading high time to market.
Reduce Time to market, and the latest automated monitoring framework. Ease of using UI/UX instead of depending on backend scripts and screens.
Key Product Features
Operations Dashboard
Dashboard to monitor all applications, logs and servers, pods
360 view of the customer
Complete Visibility of customer and their related info in enhanced UI/UX
UI/UX
Enhanced UI/UX operations management
Seamless Integration
Improved integration with underlying like Oracle BRM, ECE
Batch Scheduler
Next Gen Scheduler with planned and adhoc jobs with historic run statistics/KPIs
High Performance
Real time statistics of all Ops data for the user
Cloud Native
Full support for Cloud native implementation
Multi-Channel Integration
Alerts, Notifications, Job stats communicated via Teams, Slack etc.
Auto Healing
Auto Heal process for all known issues and ops process
Data Corrections
Perform any data corrections from the product with complete audit logs
Digital History
Digital documentation of all Ops activities
Billing Recon
Pre-Bill checks, Reconcile CRM and Billing data.
Performance KPIs
Monitor and provide detailed KPI for each process, API’s etc
DB and ECE Cache Query
Frequently used SQL templates, Run Query for BRM and ECE Cache
DevOps
DevOps CI/CD pipeline for all deployments.
Process Management
360 Degree view and life cycle management of all the running processes
KPI Management
Logs, Metrics and Alerts management
ECE Administration
Automated multi site DR Failure and Recovery procedures
Application Environment Management
Automated BRM / ECE environments creation
Whether you have a question about our services or products, need a demo or want to make an inquiry, we are here to help.