Agentic AI Overview
Transform Enterprise Operations Through Our Intelligent Automation
Artificial Intelligence is reshaping and turning complex systems and manual workflows into seamless, intelligent processes. As telecom providers enter a new era of agility and innovation, Agentic AI is at the forefront of this transformation.
Unlocking 8 AI agents-built driving transformation
Business Reporting Agent
Transform data silos into instant business intelligence through natural language queries.
Query Agent
Empower frontline teams with conversational intelligence for live insights.
SR / Incident Resolution Agent
Resolve tickets autonomously with AI-driven triage, routing, and knowledge actions.
Product Catalogue Agent
Launch products faster with automated configuration, validation, and testing.
Document Mining Agent
Convert static documents into searchable, contextual knowledge bases.
Celyra HR Bot
Deliver 24/7 HR support that understands policy, payroll, and employee journeys.
Unified Order / Lead / PO Agent
Streamline order creation, lead management, and purchase operations through one interface.
Reconciliation Agent
Maintain data accuracy across telecom systems with autonomous error detection.
What is Agentic AI?
Agentic AI refers to autonomous, task-oriented digital agents that can reason, act, and collaborate.
These "AI coworkers" integrate directly into telecom workflows, navigating legacy platforms, executing complex operations, and simplifying the user experience—all through intuitive conversational interfaces.
Unlocks Agentic AI New Possibilities
With Agentic AI, operators can:
Automate repetitive tasks such as service activation, diagnostics, and configuration
Bridge the gap between business users and legacy platforms
Reduce training needs through guided, natural interactions
Resolve issues faster with contextual reasoning across systems
Technical Capabilities
Business Benefits
Faster
Query development and execution
SQL Knowledge Required
Natural language interface
Availability
Always-on data access
Audit Trail
Complete query and access logging
Cost Reduction
Decreased dependency on technical resources
The Future of Telecom Intelligence
Agentic AI isn't just a tool—it's an evolution. By replacing manual tasks with autonomous reasoning, telecom operators can unlock faster services, reduced costs, and superior customer experiences.
Telecom is no longer just connected. It's intelligent.
Beyond These Solutions: Your Complete AI Transformation Partner
These use cases are just the beginning. Celcom Solutions\' Agentic AI platform adapts to your enterprise\'s unique workflows, delivering tailored automation that scales seamlessly across operations, decisions, and customer journeys.
Whether you have a question about our services or products, need a demo or want to make an inquiry, we are here to help.