Privacy Policy

At Celcom Solutions, we ensure that we can protect your privacy and are committed to protecting and processing your personal information responsibly. This statement highlights our privacy practices regarding all the personal information that we receive and store about you through this website and the data we receive about you through our events and campaigns.

This privacy statement describes how Celcom collects, uses, and shares your information.

Personal Information that We Collect and Use

This section describes the various types of information that we collect and how we use it.

It includes information on Your Account, Celcom website, Celcom Online Services, Marketing, Contractual Relationships, Support Services, Protecting You and Celcom, Celcom Locations, Recruitment and Former Employees, Conducting our Business Operations, Cookies, and Similar Technologies.

The information we collect, and use may include profile information, interactions on webpages, marketing preferences, information to investigate malicious activities, recordings or transcripts of your conversations with us for support purposes, information to improve our business operations, and more.

Your Rights

You have certain rights when it comes to the handling of your personal information. The Contact Us form in the header of this page can be used to:

Request access to the personal information that we have on you, or have it updated or corrected. You may have additional rights concerning your personal information, depending on the applicable law.
Request to obtain your personal information in a usable format and transmit it to another party (also known as the right to data portability).
Request to delete the personal information we hold about you.
Opt-out of specific personal information processing types, such as targeted advertising.
Ask questions related to this Privacy Statement and privacy practices. Your message is forwarded to the appropriate member of Celcom's Data Privacy Team, including the responsible Data Protection Officers.
Submit a complaint to Celcom if you are not satisfied with how Celcom is processing your personal information.

Data Rights Requests Details

Your rights may be subject to limitations and exceptions resulting from applicable laws. For example, there may be situations where we cannot share certain information you would be seeking if disclosing this means disclosing information about others.

Legal Basis

At Celcom, we do not practice the collection of Personal Information revealing racial or ethnic origin, political opinions, or religious or philosophical beliefs to uniquely identify a person or an organization.

We process your Personal Information when it is necessary for the performance of a contract to which you are the party or in order to take steps at your request prior to entering into a contract. This applies in any case where we provide services to you pursuant to a contract, such as when you use our website or process your registration on the website. If you do not provide the Personal Information that we need in order to provide our services, we will not be able to provide our services to you.

Access, Correction, Objection of your Personal Information

You have the right to access, correct, delete or transfer the Personal Information that we hold, including your profile and preferences. You also have the right to object to certain processing and, where we have asked for your consent to process your Personal Information, to withdraw this consent. Where we process your Personal Information because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your Personal Information. Access to personal data may be denied if an unreasonable request is made, subject to local laws. If access is denied, Celcom provides the reason and a point of contact for further inquiry to the individual.

Protection of Customer Data

At Celcom, we ensure that your data is protected and we are able to maintain transparency, accuracy, confidentiality, accountability, and required compliance with customer data. We go the extra mile to protect customer data by implementing appropriate technical and organizational measures.

Privacy Statement Updates

If a material change is made to this Privacy Statement, the effective date is revised, and a notice is posted on the updated Privacy Statement for 30 days. By continuing to use our websites and services after a revision takes effect, it is considered that users have read and understand the changes.