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Quality Assurance

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At Celcom, we specialize in providing comprehensive quality assurance consulting services tailored to ensure the robustness and efficiency of business processes and systems to deliver reliable, secure, and high-performing telecom and banking solutions.

Business Benefits

  • Quality assurance at each stage of the SDLC is essential for delivering reliable, high-quality software or products that meet customer requirements and withstand the demands of technological evolution. It ensures consistent quality, minimizes errors, enhances customer satisfaction, and improves the user experience, thereby fostering trust and loyalty among customers.

Scope of Work

Oracle BRM & ECE Upgrade

System testing

In the context of a functional requirement specification and/or a system requirement specification, it is essential to ensure that the system is reliable, functional, and ready for use by thoroughly evaluating the system's compliance with the specified requirements. Our experts, with specialized knowledge in various methodologies, tools, and techniques, conduct tests to assure that software systems function correctly and meet the requirements.

Oracle BRM & ECE Cloud Native Specialization and ECE integration

System Integration Testing

Is a software testing process where individual software components are combined and tested as a group to ensure they work together as expected within the entire system. Aiming to validate the interaction and communication between different systems of the solution, our experts with specialized knowledge and skills in business processes and systems ensure seamless integration and function together as intended.

Oracle BRM & ECE Cloud Native Specialization and ECE integration

E2E Testing

Covering the complete user journey and user experience, from the initial interaction with the application to the final outcome. E2E testing is to validate the system's behavior, functionality, and business processes across all integrated systems that work seamlessly together seamlessly.Our experts with global customer experience ensure the solution is high-performing, reliable, and robust by applying the industry’s best practices and principles.

Oracle Siebel & DX4C

Testing Services

• Telecom - Customer Relationship Management, Billing and Revenue Management, Order Management, Field Service, Stock Management, Inventory Management, Service Management, Product Management, Channels Management, Campaign Management, Loyalty Management, Provisioning and Activation, Financial Management.
• Banking - Customer Onboarding, Account Management, Payments and Transactions, Mobile Apps.

Our Test Automation Product – Aurora

  • one-stop solution for all the testing requirements. Our test automation product, Aurora, is a custom-built E2E solution for testing and operational needs. With enhanced features, Aurora brings value to the testing lifecycle through a simplified testing process, test data management, reusability (functionality and performance), low maintenance, no/low code automation, monitoring, and controlling. Built to suit any industry demand, Aurora can enrich the overall testing experience of any testing cycle.

Oracle BRM & ECE Upgrade

End-to-End Testing

Test automation enables comprehensive end-to-end testing of order flow processes within BSS systems. This ensures that all components, modules, and interfaces function seamlessly together, reducing the likelihood of integration issues and improving overall system reliability.

Oracle BRM & ECE Cloud Native Specialization and ECE integration

Integration with CRM and Channels

Automated tests can be designed to interact with Customer Relationship Management (CRM) systems and various communication channels, such as web portals or mobile apps. This integration ensures that customer interactions are accurately processed and recorded within the BSS system, enhancing customer satisfaction and system reliability.

Oracle BRM & ECE Cloud Native Specialization and ECE integration

Validation of Billing and Charging Systems

Automated tests can validate billing and charging functionalities within BSS systems, ensuring accurate billing calculations, invoice generation, and payment processing. This helps prevent revenue leakage and billing errors, improving financial accuracy and customer trust.

Oracle Siebel & DX4C

Streamlining Testing Procedures

Test automation streamlines the testing process by executing test cases rapidly and consistently. Automated tests can be scheduled to run overnight or during off-peak hours, maximizing testing efficiency and minimizing disruption to regular operations.

Oracle Siebel & DX4C

Improving Overall Test Quality

By automating repetitive tasks and executing tests with precision, Test Automation helps maintain a high level of test accuracy and repeatability. This reduces the risk of human errors and ensures that test results are reliable and consistent, leading to higher overall test quality.

Oracle Siebel & DX4C

Reducing Time and Effort

Automated tests can cover a wide range of test scenarios quickly and efficiently, reducing the time and effort required for manual testing. This allows QA teams to focus on more complex testing activities, such as exploratory testing or analyzing test results, ultimately improving the effectiveness of quality assurance efforts.

Oracle Siebel & DX4C

Performance Testing

We understand the criticality of performance in IT systems. Leveraging industry-leading tools and methodologies, we conduct rigorous performance testing to evaluate the responsiveness, scalability, and reliability of applications under various load conditions. Our tool Aurora features the inbuilt capabilities of API injections, multi-threading, multi-browser, parallel execution, batch schedulers, and monitoring and controlling to provide a custom and quick solution for your performance KPIs.

Case Studies

  • EQUIFAX – Testing Service

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    case study

    Equifax is one of the three major consumer credit reporting agencies in the United States. They collect and maintain vast amounts of financial data on individuals and businesses, including credit card balances, loan information, payment history, and other relevant financial data. Equifax compiles this data into credit reports and credit scores, which lenders and other entities use to assess an individual's creditworthiness when applying for loans, mortgages, credit cards, or other financial products.

    Problem Statements

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      Multi-Vendor led BAU engagement, hence no single ownership of E2E Testing.

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      Minimal documentation of their current business process.

    Achievements

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      Overcome the dependency on the E2E process.

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      Made the development self-reliant by providing the required E2E scenarios.

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      Enablement of the Testing Process for coverage and quality.

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      Customer appreciation for timely and high-quality deliverables.

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    Business Outcomes

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      Breakthrough on the complexity of testing of rating, recycling, adjustments, and credit memos; encryption of critical customer and business data; discount sharing; large and batch invoicing and export; taxation; revenue sharing; offline rating and charging; pipeline performance tuning validations.

  • Ooredoo Fintech – Testing Service

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    case study

    Ooredoo Fintech is a financial technology (fintech) service offered by Ooredoo, a telecommunications company that operates primarily in the Middle East. It includes mobile money transfer and payment solutions, digital wallets, microfinance, mobile banking, and other financial services delivered through mobile apps. Ooredoo's fintech initiatives aim to provide convenient and accessible financial services to individuals and businesses, especially in regions with limited traditional banking infrastructure.

    Problem Statements

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      New Digital Wallet and Online payment solution.

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      Challenges in testing their solutions across different platform.

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      No documentation for a greenfield implementation.

    Achievements

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      Expertise in Testing, Mobile App, Integration and ETL.

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      Became self reliant by learning the new process and understanding the E2E solution.

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      Functionality, usability, browser compatibility, multilingualism, OS reliability, third-party integrations, and DB validations.

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      Customer data and Financial data reconciliation.

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      Customer appreciation for timely and high quality deliverables.

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    Business Outcomes

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      Smoother and Faster rollout of their solution.

  • Batelco – Testing Service

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    case study

    Bahrain Telecommunications Company is the principal telecommunications company in the Kingdom of Bahrain. It provides a comprehensive range of telecommunications services, including fixed-line, mobile, internet, and digital television services. Batelco has initiated the digital transformation journey, covering digitization, modernization, and change management for their Oracle BSS and OSS stacks. The journey involved leveraging technology, people, and processes to improve business performance, embrace new business models, and enhance operations standards.

    Problem Statements

    • Tick Mark

      Complex integration and Business Process.

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      No in-house testing team and testing process.

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      Extensive scope for Testing.

    Achievements

    • Leverage of testing benefits using Aurora.

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      Faster Test Execution.

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      Quick issue identification and reporting.

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      Seamless test validation across systems.

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      Reusable testing assets.

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      Exhaustive testing coverage.

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      Performance testing using Aurora (API injections, multi-threading, multi-browser, parallel execution, batch schedulers, and monitoring and controlling).

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    Business Outcomes

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      Contribution to overall quality of the solution.

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      Faster issue resolution.

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      Efficient monitoring and controlling of Testing.

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Whether you have a question about our services or products, need a demo or want to make an inquiry, we are here to help.