Quality Assurance
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- Quality Assurance
At Celcom, we specialize in providing comprehensive quality assurance consulting services tailored to ensure the robustness and efficiency of business processes and systems to deliver reliable, secure, and high-performing telecom and banking solutions.
Business Benefits
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Quality assurance at each stage of the SDLC is essential for delivering reliable, high-quality software or products that meet customer requirements and withstand the demands of technological evolution. It ensures consistent quality, minimizes errors, enhances customer satisfaction, and improves the user experience, thereby fostering trust and loyalty among customers.
Scope of Work
System testing
In the context of a functional requirement specification and/or a system requirement specification, it is essential to ensure that the system is reliable, functional, and ready for use by thoroughly evaluating the system's compliance with the specified requirements. Our experts, with specialized knowledge in various methodologies, tools, and techniques, conduct tests to assure that software systems function correctly and meet the requirements.
System Integration Testing
Is a software testing process where individual software components are combined and tested as a group to ensure they work together as expected within the entire system. Aiming to validate the interaction and communication between different systems of the solution, our experts with specialized knowledge and skills in business processes and systems ensure seamless integration and function together as intended.
E2E Testing
Covering the complete user journey and user experience, from the initial interaction with the application to the final outcome. E2E testing is to validate the system's behavior, functionality, and business processes across all integrated systems that work seamlessly together seamlessly.Our experts with global customer experience ensure the solution is high-performing, reliable, and robust by applying the industry’s best practices and principles.
Testing Services
• Telecom - Customer Relationship Management, Billing and Revenue Management, Order Management, Field Service, Stock Management, Inventory Management, Service Management, Product Management, Channels Management, Campaign Management, Loyalty Management, Provisioning and Activation, Financial Management. • Banking - Customer Onboarding, Account Management, Payments and Transactions, Mobile Apps.
Our Test Automation Product – Aurora
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one-stop solution for all the testing requirements. Our test automation product, Aurora, is a custom-built E2E solution for testing and operational needs. With enhanced features, Aurora brings value to the testing lifecycle through a simplified testing process, test data management, reusability (functionality and performance), low maintenance, no/low code automation, monitoring, and controlling. Built to suit any industry demand, Aurora can enrich the overall testing experience of any testing cycle.
End-to-End Testing
Test automation enables comprehensive end-to-end testing of order flow processes within BSS systems. This ensures that all components, modules, and interfaces function seamlessly together, reducing the likelihood of integration issues and improving overall system reliability.
Integration with CRM and Channels
Automated tests can be designed to interact with Customer Relationship Management (CRM) systems and various communication channels, such as web portals or mobile apps. This integration ensures that customer interactions are accurately processed and recorded within the BSS system, enhancing customer satisfaction and system reliability.
Validation of Billing and Charging Systems
Automated tests can validate billing and charging functionalities within BSS systems, ensuring accurate billing calculations, invoice generation, and payment processing. This helps prevent revenue leakage and billing errors, improving financial accuracy and customer trust.
Streamlining Testing Procedures
Test automation streamlines the testing process by executing test cases rapidly and consistently. Automated tests can be scheduled to run overnight or during off-peak hours, maximizing testing efficiency and minimizing disruption to regular operations.
Improving Overall Test Quality
By automating repetitive tasks and executing tests with precision, Test Automation helps maintain a high level of test accuracy and repeatability. This reduces the risk of human errors and ensures that test results are reliable and consistent, leading to higher overall test quality.
Reducing Time and Effort
Automated tests can cover a wide range of test scenarios quickly and efficiently, reducing the time and effort required for manual testing. This allows QA teams to focus on more complex testing activities, such as exploratory testing or analyzing test results, ultimately improving the effectiveness of quality assurance efforts.
Performance Testing
We understand the criticality of performance in IT systems. Leveraging industry-leading tools and methodologies, we conduct rigorous performance testing to evaluate the responsiveness, scalability, and reliability of applications under various load conditions. Our tool Aurora features the inbuilt capabilities of API injections, multi-threading, multi-browser, parallel execution, batch schedulers, and monitoring and controlling to provide a custom and quick solution for your performance KPIs.
