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Digital Transformation Execution

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At Celcom, we specialize in enabling digital transformation for businesses through strategic upgrades, implementations, and the seamless adoption of cutting-edge technologies. With our expertise in Software as a Service (SaaS) products, DevOps, and cloud migration, we empower organizations to unlock their full potential in the digital age. With our team of experienced consultants and technologists, we're committed to guiding you through every stage of your digital transformation journey. We take a strategic and holistic approach to digital transformation. We work closely with you to assess your current digital maturity, identify opportunities for improvement, and develop a roadmap for transformation that aligns with your business goals and objectives. From strategy development to implementation and beyond, we're here to support you every step of the way.

Business Benefits

  • In today's digital age, embracing digital transformation is no longer optional; it's imperative for staying competitive and relevant in the market. Digital transformation enables organizations to modernize their processes, optimize their operations, and deliver superior customer experiences, ultimately driving business growth and success.

Scope of Work

Oracle BRM & ECE Upgrade

Upgrade and Implementation

We guide businesses through the upgrade and implementation process, ensuring smooth transitions to modern digital solutions that drive innovation and efficiency.

Oracle BRM & ECE Cloud Native Specialization and ECE integration

SaaS Based Products

Leveraging our expertise in Software as a Service (SaaS) products, we help businesses harness the power of cloud-based solutions to streamline operations, enhance collaboration, and scale with ease.

Oracle BRM & ECE Cloud Native Specialization and ECE integration

DevOps

Our DevOps solutions enable organizations to accelerate software delivery, improve reliability, and enhance collaboration between development and operations teams, driving continuous innovation and agility.

Oracle Siebel & DX4C

Cloud Migration

We assist businesses in migrating their infrastructure, applications, and data to the cloud, enabling greater scalability, flexibility, and cost-efficiency while minimizing downtime and disruption.

Case Studies

  • Leading APAC Telco Provider – DevOps and Cloud Migration through Managed Services

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    case study

    A renowned telecom provider will revolutionize its IT operations through the adoption of DevOps practices and cloud migration, facilitated by managed services. Aimed at enhancing service reliability, operational efficiency, and scalability, this project targeted key systems including Fuse, PAM, and ApiGW, leveraging a suite of technologies from Red Hat, AWS, and Spring Cloud Gateway.

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      Complex System Maintenance: Managing and troubleshooting a complex mix of technologies including AWS services, Red Hat/IBM automation tools, and custom solutions.

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      Operational Inefficiencies: High costs and time investment in maintaining system health and availability.

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      Deployment and Scalability Constraints: Slow deployment processes and limitations in scaling operations to meet demand.

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      Security and Compliance: Ensuring data security and compliance with telecom regulations during and post-migration.

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      Integration and Monitoring: Efficiently integrating diverse systems and implementing effective monitoring and alerting mechanisms.

    Achievements

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      Robust L1 & L2 Support: Established a comprehensive support framework for monitoring, troubleshooting, and resolving issues across all technical components.

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      Enhanced System Health and Availability: Implemented proactive monitoring and maintenance practices, significantly reducing system downtime.

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      Efficient Incident Management: Streamlined processes for handling incidents and service requests, improving response and resolution times within defined SLAs.

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      Optimized Operational Processes: Introduced efficiencies in configurations, deployments, and order management scenarios, enhancing overall operational agility.

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      Strategic Vendor Collaboration: Facilitated effective collaboration with vendors and stakeholders for complex issue resolution and system improvements.

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    Business Outcomes

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      Operational Excellence: Achieved a significant reduction in operational complexities and costs through managed services, cloud efficiencies, and DevOps automation.

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      Improved Service Delivery: Enhanced reliability and scalability of services, leading to improved customer satisfaction and reduced churn.

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      Agility and Innovation: Fostered a culture of innovation, enabling quicker adaptation to market trends and customer needs.

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      Strategic Advantage: Positioned the telecom provider as a leader in leveraging advanced IT practices for competitive advantage.

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      Future-proof Infrastructure: Laid the foundation for a scalable, secure, and agile IT infrastructure capable of supporting future growth and technology advancements.

  • Leading Telco Provider –DevOps and Cloud Migration

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    Transformative journey of a leading telecom operator tackling the challenges of modernization through DevOps practices and cloud migration, facilitated by Managed Services. Aimed at enhancing operational efficiency, scalability, and service agility, the telecom giant embarked on a pivotal shift from traditional IT infrastructure to a cloud-based ecosystem, while integrating DevOps methodologies into its core operations

    Customer Pain Points

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      Legacy System Limitations: Outdated infrastructures and development practices impeded innovation and agility.

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      Scalability and Adaptability: The existing on-premises systems lacked the flexibility to scale services or integrate new technologies swiftly.

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      Operational Costs: High maintenance and operational costs associated with legacy systems drained resources.

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      Deployment Bottlenecks: Slow and cumbersome deployment processes delayed new service offerings and updates.

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      Security and Compliance Risks: Adhering to stringent telecom regulations while ensuring data security during the cloud transition posed significant challenges.

    Achievements

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      Seamless Cloud Migration: Migrated critical infrastructure and applications to the cloud with minimal disruption to services.

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      DevOps Culture Adoption: Embedded DevOps practices, including CI/CD pipelines, to enhance collaboration and streamline operations.

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      Scalability and Flexibility: Gained the ability to dynamically scale operations and quickly adopt emerging technologies through cloud solutions.

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      Operational Efficiency: Reduced operational costs and streamlined processes by leveraging cloud capabilities and automation.

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      Enhanced Security and Compliance: Met regulatory requirements and improved security posture through advanced cloud security measures.

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    Business Outcomes

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      Quicker Market Response: The operator significantly reduced time-to-market for new features and services, enhancing customer satisfaction.

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      Cost Reduction: Achieved substantial savings in operational expenses through efficient cloud utilization and process automation.

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      Reliability and Performance: Ensured high service availability and performance, crucial for maintaining customer trust in the telecom sector.

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      Increased Business Agility: Enhanced ability to respond to market trends and customer needs, driving innovation and competitive advantage.

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      Future-readiness: Established a solid foundation for continuous innovation, ensuring the operator's long-term viability and success in the evolving telecom landscape.

  • Largest Telco in APAC – Test Automation implementation

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    Common Service Gateway (CSG) and Domain API Gateway for CRM (DAG) implementation to enable DBSS transformation for the customer covering Prepaid Journey. Test Automation was done. Test automation adopting BDD approach.

    Customer Pain Points

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      13 Business Scenarios in scope for 15+ channels resulting in huge and complex scope.

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      Large volume of manual regression cases in legacy systems.

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      Lack of vision to handle large implantation and complex functionality changes with it.

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      Duration required for testing was 15+ months which didn’t align with go-to market plan.

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      Lack of resources to undertake such a huge volume of scope.

    Achievements

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      Behaviour Driven Development approach was taken using open-source tools, i.e. Cucumber, Rest Assured and TestNG to automate 900+ test cases.

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      CI/CD enablement: Integrated Test Automation Suite with OpenShift pipeline to enable continuous testing. Hence, enabling fully automated regression and integration testing

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      Streamline Test Data Management: with the help of Jira and x-ray integration into the test suite we were able to do auto provisioning of data.

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      360-degree reporting: Continuous testing and JIRA integration enabled end-users to have a complete view of Test Status and Results without any manual intervention

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      Increased Test Efficiency : End-users were enabled to run automation test cases in a single-click via postman. The Test Automation Suite was accessible and reusable increasing test efficiency and productivity.

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    Business Outcomes

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      Sprint duration was reduced from 4 weeks to 2 weeks resulting in faster delivery.

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      Overall the test duration was reduced to 9 months.

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      Increased confidence in regression testing which enabled client to make better go-live decisions.

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      Mature DevOps model implemented.

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      Informed decision making and strategy planning.

letsTalk

Whether you have a question about our services or products, need a demo or want to make an inquiry, we are here to help.