Service Request / Incident Resolution Agent
AI-Powered Support for Smarter, Faster Telecom Ticket Resolution
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Resolve tickets faster with Celcom Solutions' Incident Resolution Agent
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Boost agent productivity with guided workflows and contextual insights.
❌ The Support Challenge
Your support teams are overwhelmed:
Rising ticket volumes for MNP, roaming, and complaints
Data scattered across CRM, OSS, and MNP systems
Junior agents depend on seniors for complex tickets
Manual steps slow down resolution times
SLA performance suffers, customers get frustrated
✅ Intelligent Ticket Resolution
AI that understands telecom support workflows.
Contextual understanding for intelligent telecom ticket management
Real-time data access from all telecom systems
Automated workflows for faster resolution
Guided resolution paths for your agents
Instant access to all relevant information
Faster resolution. Better SLAs. Happier customers
Immediate Business Impact
Faster Ticket Resolution
Real-time access to contextual data across all telecom systems accelerates issue handling and reduces customer wait time.
Improved SLA Performance
Guided troubleshooting and automated workflows help teams meet support timelines and exceed customer expectations.
Lower Training Costs
Junior agents resolve complex tickets confidently without deep system knowledge. Faster onboarding, less dependency on seniors.
Operational Efficiency
Eliminate system-hopping and manual data gathering. Automated escalations and smart ticket triage reduce operational overhead.
Measurable Support Results
Faster Average Resolution Time
Reduction in Ticket Escalations
Improvement in SLA Adherence
Intelligent Support Coverage
🔧 Core Capabilities
Contextual Understanding
Natural language queries for ticket types
Real-Time Data Access
Instant data from CRM, OSS, MNP systems
Guided Troubleshooting
Step-by-step resolution workflows
API Orchestration
Automated backend processes and updates
Smart Escalation
Intelligent ticket routing and prioritization
🎯 Perfect For
Telecom Support Centers
MNP, roaming, network issues
Customer Service Teams
Subscriber complaints and queries
Technical Support
SIM activation, network troubleshooting
Operations Teams
Ticket management and workflow optimization
Multi-Tier Support
L1, L2, L3 agent empowerment
See It In Action
Real conversations. Real results. Instantly.
Agent
Resolve the MNP ticket 75656678
AI
Porting status: In progress. Validation complete. Final sync triggered. ✅ Ticket resolved.
Agent
Can you solve ticket AAST-5 related to roaming?
AI
Roaming profile mismatch detected. Settings updated and customer notified. ✅ Ticket closed.
Ready to Transform Your Business Reporting?
Empower your organization with AI-driven intelligence and automation. Break free from data silos and manual effort — and let intelligence power your decisions.
Whether you have a question about our services or products, need a demo or want to make an inquiry, we are here to help.