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Telecom Expertise Assistance

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Celcom specializes in various domains, including BSS (Billing and Charging) and OSS (Operations Support Systems) products. Our expertise includes implementing Oracle BRM, ECE, and PDC, with consultants and architects specialized in these products. Additionally, we have extensive experience with other billing systems such as Ericsson, Huawei, and Kenan.We offer tailored solutions to meet the diverse needs of telecom companies, encompassing everything from designing and optimizing billing and charging systems to crafting personalized marketing strategies, orchestrating seamless order fulfillment, and enabling efficient business process automation. With a client-centric approach and a perfect blend of industry expertise and technical proficiency, we empower telecom operators to optimize operations, enhance service delivery, and drive business growth in today's rapidly evolving market environment.

Business Benefits

  • In the telecom industry, expertise in BSS/OSS products, Oracle SOA, RODOD, and cloud-native solutions is critical for seamless operations and innovation. Having access to resources skilled in development, testing, business analysis, architecture support, implementation, upgrade, and downgrade of systems ensures that telecom companies can effectively navigate complex challenges, optimize performance, and stay competitive in the rapidly evolving market landscape.

Scope of Work

Oracle BRM & ECE Upgrade

BSS

In the realm of BSS, we specialize in a comprehensive range of services tailored to meet the diverse needs of telecommunications companies. With expertise spanning BSS (Billing and Charging), Salesforce, marketing, business process automation (UI Path, Selenium), CRM, and HR, we offer end-to-end solutions to drive operational excellence and business growth. Our team of experts specializes in designing, implementing, and optimizing billing and charging solutions, ensuring accurate revenue management. We are proficient in CRM solutions like Siebel, product catalog management (PDC), including offer creation, discount configuration, and zone model setup, and charging (ECE), covering both online and offline charging implementation, and OCOMC for mediation controller. Our expertise extends to mobile (voice, SMS, 4G, and 5G) implementation, fixed line, and broadband solutions. We provide strategic guidance and implementation support for Salesforce CRM, personalized marketing strategies, and efficient business process automation using cutting-edge technologies. When it comes to implementation, we specialize in Oracle BSS/OSS deployments, leveraging our in-depth knowledge and experience to deploy solutions that align with your business objectives. Our cloud-native solutions include ECE implementation, enabling the adoption of cloud-native architectures to enhance scalability, flexibility, and agility. With a client-centric approach and a blend of industry expertise and technical proficiency, we are your trusted partner for navigating the dynamic landscape of the telecom industry.

Oracle BRM & ECE Cloud Native Specialization and ECE integration

OSS

Within OSS, our expertise extends to Oracle UIM (Unified Inventory Management) development, where we excel in crafting robust solutions for efficient provisioning and management of network resources. Additionally, our proficiency in Oracle OSM (Order and Service Management) development ensures seamless order fulfillmentfulfilment, orchestrating complex service delivery workflows with precision and agility. Furthermore, our capabilities in Oracle ASAP (Automated Service Activation Program) development enable streamlined inventory management, allowing for accurate tracking and optimization of telecom assets. Together, these specialized services empower telecom operators to optimize their operations, enhance service delivery, and drive business growth in a rapidly evolving market landscape.

Oracle BRM & ECE Cloud Native Specialization and ECE integration

Middleware

In the domain of Oracle SOA, we offer AIA (Application Integration Architecture) development and OSB (Oracle Service Bus) development, enabling seamless integration of disparate systems and applications. Our expertise in RODOD encompasses both development and architecture, ensuring real-time offer orchestration and decision-making capabilities to enhance customer experiences.

Oracle Siebel & DX4C

Application and Process Integration

For application and process integration, we offer API management services using leading platforms such as Apigee, WEBMETHODS (API Gateway), Red Hat 3scale API Management, APACHE Camel, and WSO2 API Management. Additionally, our expertise in SOA and microservices encompasses Oracle SOA Suite, Red Hat Fuse, integration with Oracle Cloud, and MuleSoft, ensuring seamless communication and interoperability between your systems and applications.

Case Studies

  • Managed Services, L2 and L3 Support, and Application Development for the largest Telco in Africa

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    case study

    Our customer is a mobile technology company providing voice, messaging, data, mobile money, and other integrated telecom services to almost 20 million subscribers across Africa. It is the only mainstream US-owned mobile network operator in Africa. An Oracle solution is implemented for charging and billing with real-time usage integration.

    Problem Statements

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      Non-availability of a single multi-tenant system for all the OPCOs.

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      There is no single system with multiple vendor data points, and there is no single point of topology across all technologies.

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      Challenges of Change Management office to assess the impact data for taking informed decisions during infrastructure impacts.

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      No online / real-time assessment of impact analysis for the alarms raised during the high impact times.

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      No focused analytic reports for getting the data from the applications for analysis of future analytics assessment.

    Achievements

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      Providing Multi-tenant solution Provided a multi-tenant solution to include OPCO data from four countries, namely South Africa, the DRC, Lesotho, and Mozambique, in UIM, NI, and OAS applications. 

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      Device/Network Enrichment We enriched the UIM application with technologies such as the CDN, CS/PS Core, RAN, and Transmission (IPMPLS/MW/OSN/SDH/PDH/DWDM). 

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      Multi-Vendor Technology Onboarding technologies related to vendors such as Nokia, Ericsson, Tellabs, Alcatel, Huawei, ZTE,  and Cisco have been considered for onboarding interfacing with respective NMS/EMS systems.  

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      Change management support Provided a failed/risk impact analysis calculation for the transmission nodes based on the underlying cross-domain topology for the change management office to take informed decisions. 

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      Fault Management Support Provided failed/risk analysis data based on the Remedy CRQ data for the Fault Management office for taking informed action. 

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      Service Assurance Support Provided SOAP-based XML-based APIs for assessing the impact of RAN and transmission networks on demand for the IBM NetCool system as and when event correlation happens.

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      Analytics Implemented broad analytics reports based on technologies such as CDN, CS/PS Core, RAN, and Transmission (IPMPLS/MW/OSN/SDH/PDH/DWDM) related to devices, connectivity, etc., easing business operations. 

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    Business Outcomes

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      Improved marketing effectiveness with reduced time to market.

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      Enhanced operation efficiency single point of implementation for all vendors and technologies.

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      Increased Efficiency and Productivity: Streamlined workflows, automated tasks, improved data visibility led to significant time savings.

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      Enhanced Customer Satisfaction: Communication, transparency, proactive service result in a more positive customer experience, fostering loyalty and repeat business.

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Whether you have a question about our services or products, need a demo or want to make an inquiry, we are here to help.