Business Analysis and Process Simplification
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- Business Analysis and Process Simplification
As a consulting service specializing in business analysis, we play a pivotal role in facilitating successful digital transformation journeys for telecom organizations. Our expertise encompasses a comprehensive range of services tailored to address the unique challenges and objectives of each project. From understanding and documenting current business processes to designing and implementing innovative solutions, our team of experienced business analysts ensures alignment with organizational goals and industry best practices. We excel at identifying pain points, gaps, and opportunities for improvement, enabling our clients to optimize operations, enhance customer experiences, and drive business growth. Through collaborative partnerships and strategic insights, we empower telecom companies to navigate complex transformations with confidence and achieve sustainable success in today's dynamic market landscape.
Business Benefits
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Effective business analysis is essential for telecom digital transformations, identifying pain points, gaps, and improvement opportunities. It aligns strategies with organizational goals, enhances operations, and drives growth in a dynamic market landscape. Through comprehensive analysis, telecom companies optimize processes, improve customer experiences, and maintain competitiveness in evolving industry trends. Ultimately, strategic business analysis ensures successful transformations, fostering sustainable success and adaptability.
Scope of Work
Identify pain points and improvement opportunities
Our analysts excel at identifying inefficiencies, gaps, and areas for enhancement within telecom operations.
Align strategies with organizational goals
They ensure that business strategies are aligned with organizational objectives, optimizing processes, and enhancing overall performance.
Enhance customer experiences
Our analysts focus on improving customer experiences by identifying and addressing pain points in service delivery and support processes.
Drive growth and competitiveness
By providing insights and recommendations based on comprehensive analysis, our analysts enable telecom companies to drive growth and maintain competitiveness in the market.
Case Studies
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Digital Transformation for Leading APAC Telco
A leading telecommunications provider in the APAC region embarked on a comprehensive digital transformation journey to revamp their Business Support Systems (BSS) stack. This initiative focused on digitization, modernization, business process simplification, and change management, leveraging cutting-edge technology, skilled personnel, and streamlined processes. The transformation aimed to enhance business performance and facilitate the adoption of innovative business models, positioning the telco for sustained growth and improved service delivery.
Problem Statements
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Multi-Vendor-led transformation, hence no single ownership of the E2E business process and solution design.
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There is zero documentation of the current business process and pain points.
Business Outcomes
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The customer onboarded Celcom Solutions as their prime systems integrator to create future-state business processes and solution designs.The Celcom team comprised eight business analysts (BAs) and eight solution architects (SAs).
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78 business processes were identified that require 100+ stakeholders to be connected. A graphical representation of current business processes with 200+ pain points and gaps identified.
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Simplified business processes are documented and available as digital documents.
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E2E Solution Design.
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Centralized business rules and product catalog were created to help all channels avoid localized policies.
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A Strong API first Strategy.
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Largest Middle East Telco - Business process and Transformation SI
Customer has initiated the Digital transformation journey to covering digitization, modernization, change management for their Oracle BSS / OSS stack. The Journey involved leveraging technology, people and processes to improve business performance and embrace new business models and enhanced Operations standards.
Problem Statements
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The customer has chosen a new vendor for the digital transformation. The existing vendor has moved out, and a lean BAU in-house team is managing the current projects and operations.
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The customer needed a new program team with various roles across Digital BSS to execute the program.
Business Outcomes
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Batelco onboarded Celcom solutions as their SI to execute the Digital BSS programme
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Celcom team on-boarded with
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Enterprise Architect, Solution Architect
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Business Analyst
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Tech Architect for Siebel, BRM, OSM, AIA, UIM, ASAP
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Test Management/Execution
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Rationalization of Products. Retirement of 250+ Products.
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50+ New simplified and modernized Business process.
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Archival and Purging strategy to reduce their DB size by 60%.
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Test Automation.
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Cloud native training.
Whether you have a question about our services or products, need a demo or want to make an inquiry, we are here to help.